Sometimes there is a simple solution to a maintenance issue in your rental home. Before you submit a maintenance request, check this troubleshooting list to see if you can resolve the issue and save the time of having to call a professional. If these tips still cannot help you, please call our office number at 912-882-4226.
TENANTS WILL BE RESPONSIBLE FOR THE FOLLOWING CHARGES BUT LIMITED TO AND EACH INCIDENCE IS HANDLED ON A CASE BY CASE BASIS.
- If there is a service call and the problem was a tripped breaker.
- If the Tenant fails to report necessary repairs.
- When sewer stoppage is caused by tenant placement of debris in line such as toys, tools, diapers, rags, sanitary napkins, extensive toilet paper, etc.
- If the Tenant reports a repair which does not require service.
- If the Tenant fails to meet a vendor at an assigned appointment and there is a vendor charge.
- If the Tenant fails to make repairs on damages they have done.
- If the Tenant fails to replace battery for smoke detector or battery for remote door opener and causes a service call for only battery replacement.
- For replacing doors, jambs, broken glass and/or windows unless the Tenant provides a Police Report detailing the cause of the problem showing forced entry by others.
- For carpet cleaning while living in and upon vacating the property.
- For damage, which is caused to the walls, carpets, floors, etc. because the Tenant left the windows or doors open during rain or wind.
- Any damage to the property caused by Tenant’s guests or invitees. All guests or invitees are the responsibility of Tenant.
If tenant fails to replace battery for smoke detector or remote door opener and causes a service call for only battery replacement.
For damage caused by a break in, unless police report is provided.
TROUBLESHOOTING COMMON ISSUES
Circuit Breakers Keep Tripping
Check appliances to see if circuits are overloaded. Too many appliances can overload a circuit, such as microwave, toaster, curling iron, blow dryer all being used at same time.
Electrical Issues in Part of the House
Check the GFI button on the outlets – these are usually in the garage, patio, kitchen and bathroom. Push the reset GFI button on the plug. This will most often restart electrical. Sometimes there is more than one GFI, so check around the house, be aware of all locations before a problem occurs.
Garbage Disposal Does Not Work
Check to see if all GFI switches in the kitchen and surrounding rooms are reset.
Check the underside of the disposal unit for the reset button, push the button in and try the switch again. If this does not work, try using an Allen wrench on the bottom of the disposal unit, turning clockwise to clear out debris. If it is still not working, or if the disposal is making a humming noise, please put in a service request.
Note: NEVER put grease or oil down the disposal and do not try to grind bones or pits. Also keep foods with a lot of fibers out of the disposal, including artichokes, banana peels, celery, and corn.
My A/C or Heat Does Not Work?
Check ALL circuit breakers during hot/cold weather. If circuit breaker overloads, it will trip the A/C breaker. Flip breaker at least 3 times. **During severe weather, A/C or heat may not reach desired temperatures. Turning temperature way up or down will not change this and does not warrant a service call.
Be sure the filter has been changed recently. For electric heat, try flipping the breakers on the electrical panel. For gas heat, be sure the gas service is turned on and the pilot light is lit. If the pilot light is out call your local Gas provider.
My Smoke Alarm Does Not Work
Check to see if batteries need replacing. If batteries are new and there is still a chirping sound, submit maintenance request form. Do not disable smoke detectors under any circumstances or you may be personally held liable in the event of fire.
Oven is Not Working
Check to ensure that settings on the unit are not preventing the oven from turning on. For instance, an oven set on Time Bake will not heat.
Be careful to keep foreign objects from going down the drain. Consider placing removable strainers on each of your kitchen drains – these will easily capture anything that is not supposed to go down the drain and can easily be cleaned. To prevent clogs from hair, food, and oil – Pour 1 Tbs of table salt and 1 Tbs of baking soda down the drain, followed by 1/4 cup of white vinegar. It will start bubbling and fizzing. Wait about 20 minutes and pour in 2 quarts of HOT water. If you are treating Kitchen drains or Garbage Disposals, use COLD water
Contact the water company to be sure service is on and hasn’t been interrupted temporarily.
No Hot Water
For electric water heaters, try flipping the breakers on the electrical panel. Also, you may need to remove the upper and lower small panels to push the reset button the tank itself. For gas hot water heaters, check to see if the pilot light is lit. If the pilot light is out, then call your local Gas Provider. Sometimes they will re-light at no cost.
Garage door remote not working
Be sure the batteries do not need to be changed. Next, check to see if re-programming is necessary – this can be researched online by searching the manufacturer’s name.
Garage door opener does not work
Check that the sensor eyes are aligned. They must be pointed directly at each other to function properly. Check to see if the open is locked either manually on the actual garage door or on the wall switch.
Pests are present
If you notice ants, spiders, roaches, fleas, etc, inside the home within the first 30 days of your initial lease, please contact us. After the initial 30 days, pest control is the responsibility of the tenant unless otherwise stated in the lease.
How to Clean ice bin and water line
Often, this part of your refrigerator does have a tendency to collect debris and even has the potential to grow mold or mildew. Fortunately, with a little time and elbow grease, you can have your water and ice dispenser as good as new in no time!
First, to clean your ice bin, remove the bin from your freezer. Place the ice in your sink to melt. Now clean the ice bucket with a soapy sponge, rinse and allow to dry.
Next you will need to clean the water dispenser for the icemaker. You can disconnect the line where it comes out of the water inlet valve and try to pour the solution in there, let it sit and then flush it out by running water through it with the water dispenser. You can do this with a white vinegar and water solution and a clean cloth. DO NOT MIX VINEGAR WITH BLEACH PRODUCTS! If a clean cloth is too large to fit into the area where the water is dispensed, you may need to use ‘q-tips’ dipped in water and vinegar to clean the small areas. Good gloves and long sleeves can help to prevent injury.
Now, the exterior of your refrigerator may have a dispenser for the water and ice. Take a flashlight and look up where the water is dispensed. This is an area that may collect debris or grow mold or mildew. Use the same technique as you did on the water dispenser for the ice in the freezer, using a mixture of water and vinegar with clean cloths and q-tips to remove any unwanted buildup.
To help prevent future buildups, it is suggested that you follow the suggested maintenance schedule for all filters on your refrigerator. Properly filtered water can minimize the contaminants in the water, reducing the chances of buildup in the first place
Regular Cleaning Solutions
This is a one-two punch for cleaning and removing odors from the refrigerator. Vinegar is a deodorizer, it’s acidic and helps cut through grease and dirt.
1/2 cup vinegar
1 quart of warm water
Another natural cleaner you can use is baking soda. Baking soda is a deodorizer and naturally abrasive so it’ll help remove gunk.
Either sprinkle it on a damp sponge or sprinkle a little on the spot you need to clean. Scrub it clean and wipe down with water and dry.
Heavy Duty Cleaning Solution
If there’s something really disgusting going on, you can crank it up a bit by cleaning it with a solution of:
- 1/2 cup bleach
- 1 quart of warm water
- 2 tsp non ammonia liquid laundry detergent
Caution – Do not mix Bleach and Vinegar
Don’t mix vinegar and bleach. Chlorine bleach can produce toxic vapors when other chemicals are added to it- a couple examples to avoid are ammonia and acids like vinegar. I usually try to avoid bleach altogether because of this, but just be sure to safe side and don’t try to get creative and add anything else to your solution.